Saturday, October 22, 2005

Shortcuts Through The Maze

I know that you've been there. You got the wrong product, wanted to call about product availability, needed to know about your account, wished to make a payment... one way or another, we've all had to go through a silly menu to try to get somewhere. Depending on how that electronic phone menu is structured... you may be there awhile trying out different options. Heck, most often we are so distracted that by the time they mention what pressing 7 will do for you, you have forgotten what 1, 2, and 4 are.

As a business it only makes sense. If you can cut down on simple phone calls that can be answered with a quick message and hire less people, it's better to have a menu system. But, if it is something more pressing, having a person on the other end may ease your mind quickly. It used to be pretty easy to foil the system and just press zero but they seem to have caught on to that. That's why it may be handy for you to keep your Find-A-Human cheat sheet available for some of those calls. Here you can speed up the process (until they learn people know about the shortcut) and get difficult answers quicker instead of meandering through a maze of words in hopes of finding what you need.

9 comments:

Bar Bar A said...

Wow, this is a cool thing to have, and I was just hoping to be entertained by your blog...you have empowered me with Maze Shortcuts! Thanks, dude!!!

Miss Hobby said...

This is totally cool! I see 4 or 5 right off the bat that will help me. And is it sad that I want to try some of the others to prove I can do it?? lol Thank you!

LoraLoo said...

Oooooo nice information to have. Thank you!

Fred said...

I just keep pressing "0" and eventually get the human. Maybe I'll try this method - it might be quicker.

RT said...

Whoa. That's pretty cool...

Thank you!

RT said...

(PS: It's also pretty cool to see that I'm not the only person that uses the word 'cool'!)

RT said...

Why are you tearing your hair out, Martin?

Jenn said...

OH. MY. GOD. Can we please find one for Mitsubishi and it's "new" 888 number. I HATE IT! You can NOT cheat! And you can NOT get a real human! EVER. Ever, ever.

I'm going to shoot myself in the kneecap eventually.

Maybe I'll start pressing the options to "pay off in full." Those stupid @#$# !#*!&$*!!!

Hi, Martin. =)

Vavoom said...

OUTSTANDING!!! Now, if you could find a way to prevent companies from putting you on hold for 20 minutes, then transferring you to another department that puts you on hold for 20 minutes...