I know that you've been there. You got the wrong product, wanted to call about product availability, needed to know about your account, wished to make a payment... one way or another, we've all had to go through a silly menu to try to get somewhere. Depending on how that electronic phone menu is structured... you may be there awhile trying out different options. Heck, most often we are so distracted that by the time they mention what pressing 7 will do for you, you have forgotten what 1, 2, and 4 are.
As a business it only makes sense. If you can cut down on simple phone calls that can be answered with a quick message and hire less people, it's better to have a menu system. But, if it is something more pressing, having a person on the other end may ease your mind quickly. It used to be pretty easy to foil the system and just press zero but they seem to have caught on to that. That's why it may be handy for you to keep your Find-A-Human cheat sheet available for some of those calls. Here you can speed up the process (until they learn people know about the shortcut) and get difficult answers quicker instead of meandering through a maze of words in hopes of finding what you need.