Blame The Man That Writes The Instruction Manual

I find it amazing how busy computer technical support sites can be. Rooms full of cubicles with a reference manual to thumb through on each desk and a supervisor within shouting distance. As much as I dislike having to call for help here and there, it is always my first option in fixing a problem. But, what I find interesting is a little line of text usually next to the service phone number which reads: For troubleshooting tips, go to our Web site at www.ineedhelp.com. My computer is in pieces on the floor and they want to rub it in that I can't log on right now to get help. Bastards!